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Communication Full Posts
Once again i am going to shout into the wind. As you all know, I am heatedly opinionated when it comes to Customer Service -- how to give it and the state of things in business today. Sympatico has always been a thorn in my side. For the last 24 hours I have been having constant stalls when browsing; regular and repeating. There are no groups talking about it, the stupid "stop light" icon on Sympatico says everything is ok and I am not going to call as that is horrendous. I decided to give their new service a call, a chat window to a call center. I got Praveen. I asked if, "there were any notices as to the stalls I was receiving." I understand all services have troubles but as long as they keep me apprised, I am happy. He asked for my account number and said he had to "check my records." Then he disconnected and ended the session. I could go back and yell (via ALL CAPS) but I know it's some guy in a Call Center in Cape Breton (lots of them there) or India or... Burlington (really top notch one there yesterday) and has no interest in my welfare. But WTF?!? Just disconnect without warning? Do nothing about the issue? I think it's just another one of Bell's internal stalling strategies as my experiences with them as a company in the past shows that they do not wish to solve customer service issues, just misdirect customers until they go away. Remember, in metering CS, it's the length of communication that matters, not the satisfaction of the customer. A short call matters more than an answer. I guess it's time to start checking out alternate DSL providers again --- I wonder if prices have become comparable yet without going to shady people like Ralphie.
June 16 07
Speaking of things, I finished collaging the new journal I bought to replace the retired one. I went to an artstore and bought this thinner model sketchbook (i prefer unlined journals) and some rubber cement to affix the collaged photos from my rejected prints pile. It is amazing how many times my crappy printer management softare has inverted landscape to portrait or vice versa. This completion also marks the joining of a new idea for PhoToast to be launched soon.
Today I retired my journal / notebook. This one has been with me since May 01. It is only 55% full. It's cover was created by collaging inkjet printouts of my favourite deziney style websites, those kinds of design based collectives that are not in vogue right now. It has journal entries, laundry lists, addresses, drawings, collages, complaints, unsent letters and postcard (stuffed inside), D&D notes, etc. I will now find another to take it's place but i think i might go for spiral bound.
OK, the story is about how Digg Just Might Bury Slashdot. For those of you who are not techheads, Slashdot (or /. if you like) is the ultimate in geek discussion sites. It is basically weblog styled with daily posts and a bid for comments. At times getting "slashdotted" meant getting thousands of people hitting your site at once. Digg combines the idea of "social bookmarking" (bookmarks stored publically instead of on your own computer) with the discussion blog. So you read a story and then "dig it" adding it to your own list of kewl linx.
So with the CBC
I am a little afraid to learn more about Second Life in much the same way I was afraid to try out a MMORPG. It's a virtual reality world not much different than our own. That in itself is not very intriguing but the challenge of the interaction is probably the intriguing nature. |
