THISBOYISTOAST.nu
Linkage
boing boing
Maria
Shatnerian
You Geek
Michael Joyal
FreakGirlsPew
tDoubleyou
Circadian Shift
Liz
Powazek
Dave's Long Box
robot johnny
Accordian Guy
Mikel
Kottke
Blork
Martine
usr/bin/girl
Caterina
Cauldron
Consolation Champs
gKent
wNoodle
Linkbunnies
blamblog
zefrank
H Champ
Anil
Dooce
Photojunkie
milo v
Ed
mGirl
Man Ubergrande
NeedMoreMonkeys
Mightygirl
Nothing (Lots)
PlasticBag
Eventually Clever
Recent Entries
lame greenies, notebookism, bad kitty, another place to share, phone spam .
More Pages
Home, About, Archives, Link Fodder.
unlimited vs limited
Verizon, an american company providing wireless and internet access in the US, had an interesting idea of what "unlimited" meant.
From 2004 until April of this year, Verizon Wireless terminated over 13,000 consumers nationwide for “excessive” use of its “unlimited” internet access plans."
But it seems the state of New York didn't like their tactics. And for once, it worked out in favour of the consumer.

Remember when Blockbuster went "no late fees" ? Rogers stores started by posting memos about how Blockbuster was being less than honest about those fees. If you didn't bring a movie back at all, they charged you the cost of the movie on your account. But if you finally did bring it in, they deducted that charge but for the "restocking fee". Seemed reasonable to me, the man who forgets to bring back movies for weeks on a time.

Rogers then implemented the "no late fees" of their own and even eliminated the restocking fee. Alas, that policy has been changed, and in a most underhanded way. Now, on the newest release, they have lowered the price by a dollar but added a $1.00 charge per day beyond the first day rental. Oh it's not a "late fee", it's an additional charge. Bring a movie back three days late and pay three dollars. Sounds like a late fee to me.

Our customers told us they want selection. We want to have the most popular titles available to the majority of our customers at a great price. With No Late Fees, we can not determine when movies will be returned. By applying a Pay Per Day rental strategy to our top New Releases, customers are encouraged to return the movies, so that other customers can enjoy them.
Will consumers hold Rogers accountable for this?

--------------------------------------
Comments

I don't even mind that they want to bring in a way to make sure new releases are coming back sooner, but the thing that really annoyed me was that they didn't advertise this new "program" at all. i had no idea until i got the charges. they didn't even tell me when i rented the movie. if they want to change their strategy, fine. but let your customers KNOW!


Posted by: annoyed at November 14, 2007 10:08 AM



Post a comment




Remember Me?