vox-ing an ideaIt made me think about how I could have a goal in life. I could get involved with Customer Service Consulting. I could work for, or help build, a company that provides working models for customer service and how to implement it within your environment.This is what I recently said over at my vox blog, which is more a place to complain and to seperate my identity from here (which I have just ruined by linking to it right?), when I ran into loggerheads dealing with Microsoft. I was complaining about how most companies do not actually want to help customers but just get them off the phone. Their metering of success is how many calls they deal with, not the level of satisfaction. It parallels a common element of business in moron meetings, where the meeting becomes the goal as opposed to the tool to accomplish a goal, "We had a meeting on it..." So, now it seems someone is setting up a company that will help other companies get involved in customer satisfaction. I guess it stems from the idea that alot of these new webbie companies do not want to Be Evil, as many big corporations seem to be. How else could you describe the "fuck you customer" attitude? This is the kind of company I could work for with a smile on my face. But of course the cynic in me says their client will, to overuse a phrase, meter their success in the fact that they hired Satisfaction, not that they placed it's consulting suggestions into place. February 05 07 |
--------------------------------------
Comments
Post a comment