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| the waiter rants good Over at waiterrant.net he stands firm to a customer who is obviously being unreasonable. Oh I wish I could do that. The thing about working retail, in a company where they claim always do the right thing is that this really means give them what they want even if they are obviously wrong. It doesn't matter how much money is going to be lost, as long as a positive outcome is claimed by the customer then the company considers it a success. It doesn't matter if the employees look like an ass afterwards or the store suffers because revenue is lowered due to an incident (a refund of $6000 affects the hours of a lot of part timers) they have done what is right even if it was wrong. August 06 05 |
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